Privacy Policy

Your privacy is important to us. This policy explains how we handle your information.

Last Updated: [DATE]

1. Information We Collect

We collect information you provide directly to us, including:

  • Personal Information: Name, email address, phone number, date of birth, and mailing address.
  • Health Information: Medical history, current medications, symptoms, health goals, and other information you provide during your telehealth consultation.
  • Payment Information: Billing address and payment details processed through our secure payment provider. We do not store full credit card numbers on our servers.
  • Account Information: Login credentials and communication preferences.
  • Technical Information: IP address, browser type, device information, and usage data collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to:

  • Facilitate telehealth consultations between you and licensed healthcare providers.
  • Process and fulfill treatment orders.
  • Communicate with you about your account, appointments, and treatment plans.
  • Improve our platform, services, and user experience.
  • Comply with legal and regulatory requirements.
  • Detect, prevent, and address fraud or security issues.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Healthcare Providers: Licensed providers who conduct your telehealth consultations and prescribe treatments.
  • Partner Pharmacies: Compounding pharmacies that fulfill your prescriptions.
  • Service Providers: Third-party vendors who assist with payment processing, email delivery, hosting, and analytics.
  • Legal Requirements: When required by law, subpoena, or other legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. HIPAA Compliance

To the extent that we receive, maintain, or transmit Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we implement administrative, physical, and technical safeguards to protect this information. Our healthcare provider partners maintain their own HIPAA compliance obligations regarding your medical information.

We enter into Business Associate Agreements (BAAs) with all partners who handle PHI on our behalf.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and remember your preferences.
  • Analyze website traffic and usage patterns.
  • Improve site performance and functionality.

You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL/TLS encryption for all data in transit.
  • Encrypted storage for sensitive health and payment data.
  • Access controls and authentication requirements for staff.
  • Regular security assessments and monitoring.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information, subject to legal and regulatory requirements.
  • Opt out of marketing communications.
  • Request a copy of your health records.
  • File a complaint with a regulatory authority.

To exercise any of these rights, please contact us using the information below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Health records are retained in accordance with applicable medical record retention laws. When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: